Privacy Policy

Last updated: March 06, 2026

LynqlyCRM (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, CRM platform, and third-party integrations.

1. Information We Collect

We may collect the following types of information:

• Account information (name, email address, phone number, company details)
• Business information provided during onboarding
• Lead and customer data entered into the CRM
• Message metadata from WhatsApp Cloud API (delivery status, timestamps)
• Marketing and campaign performance data
• Google Business Profile review data
• Technical data such as IP address, browser type, and usage logs

2. WhatsApp & Meta Integration

LynqlyCRM integrates with Meta services including WhatsApp Cloud API and Facebook/Instagram Ads.

• Send and receive WhatsApp messages on your behalf
• Display conversations within your workspace
• Track message delivery, read, and failure statuses
• Sync advertising and lead form data

We do not sell or share WhatsApp or Meta data with third parties for advertising purposes.

3. Google Business Profile Integration

LynqlyCRM uses Google APIs to access and manage Google Business Profile data when you connect your Google account.

• Fetch and display reviews from connected business locations
• Allow you to respond to reviews
• Provide analytics and reputation insights

LynqlyCRM's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google data for advertising or sell it to third parties.

4. How We Use Your Data

• To provide CRM functionality
• To manage leads, pipelines, and campaigns
• To sync and manage third-party integrations
• To improve system performance and user experience
• To send important service-related notifications

5. Data Storage & Security

We use industry-standard security practices including:

• Secure token storage for OAuth integrations
• Role-based access control (RBAC)
• Audit logging for critical actions
• Encrypted connections (HTTPS)

6. Data Sharing

We only share data with integrated service providers (such as Meta and Google) when necessary to provide requested functionality. We do not sell personal data.

Data may be disclosed if required by law or regulatory authority.

7. Data Retention

We retain information for as long as your account remains active or as needed to comply with legal obligations. You may request data deletion at any time.

8. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Revocation of integration access

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected with a revised date at the top of this page.

10. Contact Information

If you have questions about this Privacy Policy, contact us:

Email: support@lynqlycrm.com
Website: https://lynqlycrm.com